FAQ

Are the challenge fees refundable?

No. Since our programs are already offered at a significantly lower costs compared to the industry, there’re no refunds offered on the fees paid.

Can the challenge fees be refunded if I have not started any trading?

No. After the credentials are sent to the user via an email or shown in their dashboard, the option to request for a refund is not possible. You can read more about this in our Refund Policy.

What are the swap fees?

Swap fees vary for differing trading pairs. More information can be found on the cTrader platform under “Symbol Info“.

Swap fees are charged when you hold your positions overnight. Do take note that swap fees are tripled on Wednesdays for Forex/Metals, and Fridays for Energies/Indices. This fees are charged everyday after 00:00HRS (UTC+0).

Can I merge my accounts?

Yes, you can merge your accounts upon request to support@thepropgame.com. However, we can only merge Phase 3 accounts in Pay as You Progress evaluation program. The accounts shouldn’t have any trading activity started yet.

Do you offer MetaTrader 4/5 (MT4 and MT5)?

At present, The Prop Game offers the MetaTrader 5 platform as the main trading platform. We will be launching other platforms soon.

What instruments can I trade?

We provide forex pairs, metals, indices CFDs and energies. For the full list of tradable instruments, check the symbols listed on the trading platform from the partner broker’s terminal applications(PC/Mobile)

What trading platforms does The Prop Game offer?

At present, The Prop Game offers MT5 as our trading platform of choice. We will be launching more platforms soon.