REFUND POLICY
Upon successful payment for one of our programs, you will receive an email containing login details to access your simulated trading platform. It is important to note that once these login details are issued to you via email, the Company does not offer any refunds.
In exceptional cases, a refund may be considered if no trades have been placed on the account. Should you believe your situation warrants a refund under these criteria, please reach out to our Live Chat or email to the support@thepropgame.com for assistance. Final decision will be in Company’s sole discretion.
It is your responsibility to ensure that all activities on your account align with our terms and conditions, including the non-issuance of refunds once account access is provided.
Dispute Policy
Customers initiating improper chargebacks or dispute charges with their banking institutions will face immediate and permanent exclusion from the Platform. This action is taken seriously and will be enforced to maintain the integrity of our financial and operational policies. If you have any concerns or queries regarding charges, we strongly encourage you to contact our support via Live Chat or Email. Our team is dedicated to assisting you and providing clarity or resolution in a timely and effective manner.
Acceptance of This Policy
By placing an order for any of our products, you acknowledge that you have read, understood, and agree to the terms of this refund and dispute policy. This policy forms an integral part of our terms and conditions.
Your order placement signifies your agreement and full acceptance of these policies. If you are not in agreement or have reservations about these terms, we request that you refrain from placing an order.
For any enquiries or clarifications regarding our refund policy, please reach out to us at support@thepropgame.com. We are committed to providing you with clear information and support regarding our policies.
